Healthcare Leadership course for Optimising the Patient’s Medical Travel Journey
In today’s evolving landscape, healthcare consumers are more discerning and demanding than ever – especially when seeking care outside of their country or region of residence. Medical travelers face challenges accessing accurate information, language and cultural barriers, travel logistics and now safety considerations related to the pandemic. Healthcare providers that understand the needs and expectations of medical travel patients – and can build consumer confidence and trust in their services, will be in a prime position to increase medical travel patient flow as travel restrictions lift and the world moves to a new normal.
COURSE SUMMARY
This course aims to raise awareness of the challenges traveling patients face when seeking treatments outside of their region or country and look at best practices healthcare providers can implement to facilitate an outstanding patient experience across the entire medical travel care continuum, while boosting their international patient footfall.
The course also aims to provide insight on the correlation between a positive patient experience and improved clinical and financial outcomes.
Who should attend:
This course is targeted at:
- C suites including: CEOs, COOs, CTOs, CMOs, Chief Experience Officers,
- Hospital Operations & Administration
- Marketing/Customer Satisfaction Team
- International Patient Management Team
- Quality & Patient Safety Team
